FAQs
Can I return the item if it doesn't work for me?
Yes, you can return the item if it is damaged or doesn't work as described. Just reach out to us within 14 days of receiving the product and you will get a 100% money-back guarantee. You can contact us using the Contact Page or by sending us a message.
HOW DO I REMOVE MY LASHES?
TO REMOVE SIMPLY SOAK WELL WITH WARM WATER AND PEEL AWAY. WE RECOMMEND YOU HAVE A BREAK FROM USING LASHES ALL OF THE IME SO ITS GOOD TO REMOVE AND PUTON A FRESH SET AFTER A FEW DAYS
How do I check the status of my order?
You will receive a receipt for your order immediately after you place it. Once your order has been shipped, you will receive a tracking number. You can use this number to check the status of your order on the Track Order page at any time.
WHAT ARE THE INGREDIENTS IN BONDED LASHES
Here's a breakdown of the listed ingredients and their general safety profiles:
Styrene/Isoprene Copolymer – Common in cosmetics for its film-forming properties. Generally considered safe, though styrene on its own is a potential carcinogen; in copolymer form, it's stable and non-toxic.
Petroleum Resins – Derived from petroleum; can be skin irritants for some, but typically considered safe in cosmetics.
Glyceryl Rosinate – A resin from pine trees, used for adhesion. It can cause allergic reactions in sensitive individuals.
Paraffinum Liquidum (Mineral Oil) – Highly refined mineral oil; considered safe and non-comedogenic, though controversial due to its petroleum origin.
Rosin – Can cause allergic reactions, particularly contact dermatitis, in some individuals.
Polybutene – Used for gloss and texture; generally safe and non-toxic.
Hydrogenated Poly(C6-C20)olefin – Emollient and film former; considered safe.
Carbon Black – A pigment. Concerns arise if it’s not cosmetic-grade (some forms are linked to cancer when inhaled), but cosmetic-grade Carbon Black is approved and safe for topical use.
Pentaerythrityl Tetra-Di-T-Butyl Hydroxyhydrocinnimate – An antioxidant used to stabilize formulas. Considered safe in the small concentrations typically used.
Safety & Allergy Advisory
Bonded products are formulated with high-quality, cosmetic-grade ingredients. While all components are considered safe for topical use and meet cosmetic regulatory standards, individuals with sensitive skin or known allergies to resins or rosin-based materials (such as Glyceryl Rosinate or Rosin) may wish to perform a patch test prior to use.
Our formula is free from formaldehyde, latex, and harmful solvents, and is designed to be gentle on the skin and natural lashes. However, if irritation occurs, discontinue use and consult a healthcare professional.
Do you provide a quality guarantee for all the products being sold?
Yes, we offer a quality guarantee for all of our products. If you are not satisfied with the product or find any damages, please contact us immediately and we will do our best to address the issue and ensure your satisfaction
How can I get in contact with you?
You can contact us by email. You can also open a chat with us by clicking the link provided and let us know if you have any questions or concerns.
Do you offer a refund if I don't like the product?
YES WE OFFER A REFUND IF THE PRODUCT IS DAMAGED OR FAULTY HOWEVER IF YOURE STRUGGLING WITH THE APPLICATION THATS NOT ELIGIBLE FOR REFUND PLEASE SEE OUR APPLICATION VIDEO FOR TIPS
How do I order on your website?
To order on our website, simply select the offer above and click the 'Buy Now' button. Then, fill in your shipping and billing information. Your order will be shipped to you as soon as possible. Payment is secured by Paypal, Mastercard, Visa, and AMEX.
WHY ARE THEY NOT STICKING TO MY LASHES
Pro Tip for Best Hold:
Bonded lashes adhere best to a clean, non-oily lash line. Please note that some lash serums and medications can leave a residue or create an oily surface that may affect adhesion.
To neutralise this, we recommend applying a non-oil-based mascara ideally waterproof before application. This helps create the perfect base for a secure and long-lasting bond.